Alphen Pharma is a consumer health products, medical supplies, and pharmaceutical distribution company.

Alphen Pharma facilitates the marketing, sales, payment process and delivery of purchased products to client via this platform.

The terms and conditions herewith apply to all users of the Alphen Pharma site. The terms “we”, “us” and “our” refer to Alphen Pharma as the facilitator of the processes.

Services

The service offered are only available to registered healthcare practitioners in South Africa.

Discover fast-moving products tailored for independent pharmacies. Unlock exclusive wholesaler deals and benefit from our provincial partnerships with the regional IICPA office. Elevate your business with us today!

Registration

As a user, you will be required to create an account and capture practice and personal information in order products. A username and password will be required when logging into the site. This site will guide you through the registration process.

As a user, your registered account is your responsibility. We urge you to maintain the security and secrecy of your Alphen Pharma account username and password always. We accept no liability for any loss suffered or incurred from the unauthorised use of your personal information, username or password.

When registering an account, you are acknowledging these terms and conditions. This is electronic, and no physical signatures are required. This is a binding agreement as it stands.

It is your responsibility to capture your information accurately when creating an account, and to maintain up-to-date information. We will not be held responsible for inaccurately captured information.

Should you suspect any unauthorised or illegal access or use of your username and password/account, an email is to be sent to info@alphenpharma.com as soon as possible in order for us to close the account immediately.

Products

Alphen Pharma is not the manufacturer of the Products.

Availability of Products

Alphen Pharma cannot be held responsible for stock availability or sudden pricing changes. Information provided to Alphen Pharma is based on the wholesaler and their inventory information. We cannot be held liable for any inaccuracies thereof.

We have to the best of our ability provided imagery of products on the platform. Kindly note, that some products and their packaging may differ slightly to those that are reflected. This is also based on the description, availability, and costing of the products.

Pricing

The prices that are reflected on this site, subject to availability. Pricing may change, and Alphen Pharma endeavour to keep all pricing up to date.

The products on the site include VAT (Value Added Tax), where applicable and will form part of the total Purchase prices for final payment.

Marketing

By registering, healthcare providers consent to product marketing on landing, basket, and checkout pages. They also agree to receive promotional emails and WhatsApp adverts from us. Join us to stay updated on exclusive offers!

Communication

Through creating an account on this site, you agree that Alphen Pharma may deliver confirmation and further information regarding products to you by Push Notification, telephonically, by e-mail or SMS, using the contact information you provided when creating your account.

Disclaimer and Indemnity

You hereby agree and understand that Alphen Pharma facilitates your order online with the wholesaler, facilitates payment, and delivery of your products to the address you have captured when creating an account. Alphen Pharma are not responsible for:

Your selection of products. Any complaints regarding the purchased products. The use of the Alphen Pharma site is at your own risk.

Neither Alphen Pharma, nor any associated partner of Alphen Pharma shall be liable to the User or any third-party for any claims relating to the purchase, sale, delivery and/or consumption of the products or any consequences which may be a result thereof.

Disputes/complaints/compliments

These Terms and/or any dispute arising from or in connection with these Terms shall be governed and interpreted in accordance with the laws of the Republic of South Africa.

Any queries/complaints or compliments with regards to services can be sent to info@alphenpharma.com or via the Contact us section on the site.